PATS (Passenger Assistance Training SCHEME)
The scheme provides a nationally recognised standard for the assessment and training of drivers and passenger assistants to ensure that they have the skills and knowledge to provide safe, legal and comfortable journeys to passengers.
PATS (Passenger Assistant Training Scheme) is a specialised training programme designed for individuals who have care or supervision responsibilities for passengers travelling by road. It is widely used across schools, community organisations, transport services, and support settings to ensure that Passenger Assistants have the knowledge, skills, and confidence to keep passengers safe, comfortable, and supported during their journeys.
The training aims to ensure that passenger assistants understand both the legal and safety aspects of transporting passengers safely, and assist those with disabilities as well as handling emergency situations.
NEW PAT'S Standard & PAT'S Accessible
Online Theory Module
The PATS Standard course begins with a series of interactive online modules (120mins) designed to build core knowledge and understanding of the Passenger Assistant role.
At the end of the online learning, participants complete a theory assessment:
- 20 multiple‑choice questions
- Pass mark: 80% (16/20)
- Up to 3 attempts allowed
The theory assessment must be passed before progressing to the practical elements of the course
Passenger Assistant Workshop
Duration: 120 minutes Group size: Maximum 6 participants
This workshop provides an opportunity for Passenger Assistants to:
- Discuss the online theory content
- Apply their learning to real‑life case studies and scenarios
- Reflect on their professional practice
- Identify key skills they wish to develop further
This session strengthens confidence and ensures participants can apply their knowledge safely and effectively in real transport environments.
PAT'S Accessible
PATS Accessible is an additional module for Passenger Assistants who support disabled passengers or work on accessible vehicles.
Practical Skills Session
Duration: 60 minutes
Passenger Assistants receive hands‑on experience with specialist accessible equipment, including:
- Passenger lifts
- Ramps
- Wheelchair Tie‑Down and Occupant Restraint Systems (WTORS)
This session includes:
- Practical demonstrations
- Guided practice using equipment
- Opportunities to ask questions and build confidence
Participants completing this session will be issued with a PATS Accessible: Certificate of Attendance.
Practical Skills Assessment
Duration: 20 minutes per person Recommended group size: Up to 3 participants
This assessment is recommended for Passenger Assistants who have responsibility for using specialist accessible equipment. Candidates must demonstrate competence in three key areas:
- Assist a wheelchair user to board and alight using a lift or ramp
- Secure a wheelchair safely using WTORS before a journey, and release it afterwards
- Support a passenger to fit and remove a safety belt or harness
Successful candidates will receive a PATS Accessible: Certificate of Proficiency.
All PAT'S certificates , standard and accessible, are valid for 3 years from the date of successful completion